Case Study – George David

CASE 1 GEORGE DAVID 1. What makes George David such a highly regarded manager? * Best Educated Manpower One of George Davids somewhat notable skilfulness deeds was to set up a river basin of $60 million per year employee scholarship plan in 1996. The chopine protagonists apiece UTC employee who wants for education to pays their college tuition, books, fees and even time off to study. David to a fault extended benefits for four years to laid-off workers who had been relocated.He even added another inducement with amount $5,000 worth of confederacy stock to all employees who complete chap degrees and $10,000 worth of company stock to those who complete bachelor degrees or higher. In the first three years of the political platform, UTC has spent more than $ carbon million on tuition, fees, and books. According to David, he said that the employee scholarship program was designed to meet his goal of having the best educated work force on the planet. When David first proposed the program in 1995, other exe knockives believed the employees would take their novel degrees and use them to benefit other employers.However, the evidence shows that employees who go by the program had become more loyal to UTC, he successfully retained his employees and raise the skill level of workers as the turnover rate for these employees has been ab off one-half that of the overall workforce. * Reorganizing UTC with a focus on Business purity During his tenure as CEO, David thoroughly reorganized UTC. He dramatically cut down the size of head office and decentralized decision make to business socio-economic classs.He also genuine a new financial describe system that would give him good information about each division and make it easier to deferment divisional common managers accountable for their performance respectively. In the other hands, he also set demanding goals for earnings and sales appendage for the employees and motivate them by implementing ACE program for improved productivity and twist a strong management team that yields big results. * Concerned somewhat Employees Safety David was adhering to social responsibility. Despite his interest in shareholder value, he was concerned about his employees safe and health.David wanted each employees adhere to the highest honest standards, which the company having minimal environmental impact. He powerfully advocates the Employee Safety at the place of work, employees safety always uphold as the top consideration in the workplace. * A mix of mood and sensitivity David has the right mix of toughness and sensitivity. He would offer dish to mess struggling at work but would not last tell instances of incompetence. David is demanding but he also makes it a point to pick up to his people. 2. How does David get things done through people?David had all the qualities, skills of an efficient Manager. With the conceptual, technical foul and managerial skills that he possessed, David had t he ability to get things done through people. He combined some of the best Japanese manufacturing techniques with an intense focus on shareholder return (something Japanese companies are not particularly cognise for). Thats how he achieved exceptional performance over a farsighted period. With the help of Yuzuru Ito, he expatiateed a program known as Achieving Competitive Excellence, for improving product quality, increase productivity and to lower the court of production.His employee friendly schemes like Scholarship program, Safety at work incarnate Responsibility towards the environment made him popular among employees and they became more loyal to the company. The manufacturing trading operations that were susceptible to quality improvements, efficiency improvements, and technological improvements were the process disciplines of UTC to a lower place Davids presidency. David has the right mix of toughness and sensitivity. He would offer help to people struggling at work b ut would not stop repeated instances of incompetence. David is demanding but he also makes it a point to get word to his people. . What evidence can you see of Davids planning and strategizing, organizing, controlling, leading, and developing? Davids planning, organizing, controlling, leading and developing the company made UTC see great heights. Planning Strategizing One of the first things David did when he became CEO of UTC was to make in Yuzuru Ito, the quality guru who helped him formulate his guiding principles of leadership. With the help of Yuzuro, David rolled out the ACE program which improved the production quality, increased productivity and move the cost of production.He started the Employee Scholarship Program due to which, the employees became more loyal to the company becoming partners of growth. It also resulted in a better skilled workforce. Organizing During his tenure as CEO, David also radically reorganized UTC. He had to take some harsh decisions and had to lay off many employees. Controlling Developing To moderate more control on the staff and to make them accountable, he developed a new financial reporting system that would give him good information about how well each division was doing.Hence the divisional general managers were accountable for the performance of the units under them. He then gave demanding goals for earnings, cost reduction, increased sales and pushed them to improve processes within their units. Leading David stressed on goal setting and holding people accountable. He insisted that UTC employees adhere to the highest ethical standards. Thanks to his quality-improvement techniques, UTC was running to achieve maximum efficiency. 4. Which managerial competencies does David seem to posses? Does he seem to lack any? David had all the qualities, skills, competencies of an efficient Manager.With the conceptual, technological and managerial skills that he possessed, David had the uncanny ability to get things done through people. David has the right mix of toughness and sensitivity. He would offer help to people struggling at work but would not tolerate repeated instances of incompetence. David is demanding but he also makes it a point to listen to his people. He had the foresight to see how a superior education funded by the musical arrangement would lead to not only a better qualified workforce but would also in turn result in recollective term loyalty.David also showcased his ability to take tough decisions by modify and laying excess staff in order to have a lean and effective business. He directed his accounting staff to develop a new financial reporting system that would give him good information about how well each division was doing and make it easier to hold divisional general managers accountable for the performance of the units under them. David set demanding goals and advance his general managers to deliver them by using the ACE program. He worked towards building a positive w ork culture with values and ethics at the heart of operations.